Vacancy Title: SOC Engineer

Vacancy Location: Midrand, Johannesburg

Reports to: SOC Manager

Industry: Telecommunications

Closing Date: 09 April 2024

Job Purpose:

The SOC Engineer will proactively monitor alarms and log incidents while doing first-line investigations and diagnosis to quickly restore services within SLA. The SOC Engineer will be the first point of contact.

Key Responsibilities:

• Maintaining a good relationship with internal and external customers.
• Logging calls and incidents on the ITSM system [SNOW]
• Attending to all incidents, from internal and external customers within SLA. Maintaining proper, professional communication within SLA intervals 30 min feedback intervals until the issue is resolved.
• Ensuring e-mails are handled correctly and promptly.
• Ensuring that all telephone calls are dealt with in a professional, prompt and courteous manner.
• Ensuring proper SNOW status etiquette as the incident progresses, observing the 4 Hr SLA [New, In progress, On hold, Close]
• Providing thorough and efficient feedback to clients. Maintaining proper, professional email etiquette.
• Pro-active monitoring of all network elements and services, escalating all alarms.
• Ensuring outage notifications are sent out promptly to our customers, kept updated, and closed properly.
• High site-related duties, power confirmation, access arrangements, escalating to high site leadership where it needs to be.
• System support and maintenance [ SNOW and Vendor incident portals – Openserve, DFA, etc.]
• Chasing up outstanding events/ incidents.
• Maintaining a high level of customer service while dealing with all SOC functions.
• Adhere to company policy and procedure at all times.
• Undertake all duties pertaining to the shift being worked.
• Effective handover of information and responsibilities at the end of any shift.

Required Competencies:

(Experience, Education & Attributes)

• Matric/ Grade 12
• Computer literate on MS Office (Word, Excel, Visio, etc.)
• Good written and verbal communication skills
• Minimum 2 years’ experience as Helpdesk Operator/ NOC Engineer/ SOC Engineer or other relevant experience
• ITIL Foundation v3 or later
• Fluent in English (Speaking, listening and writing)
• Wireless technology knowledge advantageous
• A+ N+ required
• CCNA knowledge advantageous
• Shift work will be required
• Energetic and friendly
• Result and deadline-driven
• Good interpersonal skill
• Ability to take initiative
• Ability to multitask
• Good verbal and written communication skills
• Planning and organizing
• Detail-oriented
• Integrity
• Teamwork

Vacancy Title: Business Unit Director

Vacancy Location: Bryanston, Johannesburg

Reports to: MD

Industry: Advertising Agency

Closing Date: 19 March 2024

Job Purpose:

To manage the existing portfolio of clients through the Client Service and Creative Teams through strategic and tactical direction. Drive adherence to strategy with both agency and the client.

Key Responsibilities:

Day to Day

• Manage the delivery and set income targets for one or a group of clients
• Explore and recommend new cost effective/ innovative methods to deliver campaigns
• Manage overall delivery of client briefs through active team management and distribution of workload
• Manage all day-to-day activities relating to the client account
• Understand the role of communication within the broader business context to aid the development of the agency’s relationship with the client from advertising supplier to marketing communication partner and Brand Leader
• Ensure a thorough understanding of the production processes and costs in order to maximize agency profitability and client budgets
• Deliver business initiatives that enhance the development of skills, knowledge and good practice in the agency
• Implement change within the business to achieve operational excellence
• Explore and secure opportunities for organic growth and cross-selling
• Assist with new business activities e.g. project management of a pitch
• Ensure clear understanding of the client’s business requirements and to translate this into clear deliverables for your team
• Foster good relationships across the agency departments
• Lead and drive integration between various agencies working on the client’s account
• Adhere to company guidelines, such as timely completion of the agency’s goals, time sheets, accurate revenue forecasts and achieving ultimate utilization of budgets and targets
• Ensure understanding of the relevant client contract and relevant legal/ regulatory guidelines
• Actively network within the industry to identify and create potential leads, contacts and opportunities for the agency
• In conjunction with the MD/ CEO and other department heads ensure a sound and meaningful relationship with the client
• Make contributions to the agency’s publications
• Client entertainment

Client

• Continuously provide input into the strategic direction of each client account and ensure communication of any directional changes to your team and to the creative teams
• Seek opportunities to develop more business opportunities for your client, utilizing additional services whenever possible
• Routinely review client account with management to assess business potential and profitability of account relationships
• Ensure that neither the agency nor the client veer off the strategy
• Build the strength of the business relationship through delivery of value added services
• Debate and agree final creative work with direct reports, Creative Director as well as lead the client creative presentation process

Financial

• Ensure a balance between maximizing profit on an account, presenting the agency in the best possible light and developing and executing the best possible work
• Ensure invoicing and financial administration of the highest standards to guarantee timeous collection of income and collection of fees for the agency
• Provide weekly reports to your relevant stakeholders
• Drive the ethics of cost control and income growth all the way through your team
• Oversee the management of the income for all client accounts
• Manage and control client and project profitability

Team Work

• Raise the profile of the department and foster good relationships across all divisions in the agency
• Work in partnership with the creative teams to provide excellent creative solution for your client’s needs at all time
• Work with all departments to improve efficiencies and delivery on all accounts leadership
• Manage the performance of your team to continuously achieve or better income targets
• Allocate resources within your team to maximize skill set and client coverage
• Coach and mentor individuals to develop the skills and talent that exist within the agency
• Create clear agency goals for your team and yourself in line with business and individual needs
• Build respect and loyal commitment of Account team
• Ensure thorough knowledge of HR processes
• Support the pro-active recruitment and development of the best Account teams within the agency
• Recommend salary levels in accordance with individual performance and market rates
• Adhere to and ensure adherence to company performance and behaviour expectations, e.g. timekeeping, timeous completion of timesheets, agency policies and procedures, etc.

Minimum Requirements:

• 3 years advertising qualification
• 8-10 years relevant experience
• The ability to write comprehensive and insightful briefs
• A sound knowledge of the relevant structures and processes in the agency
• Confident communication skills
• Excellent computer skills i.e. Chase & MS Office (Word, Excel, PowerPoint & Outlook)

Vacancy Title: Secretary to CEO

Vacancy Location: Edenburg, Rivonia

Reports to: CEO

Industry: Transportation

Closing Date: 19 March 2024

Job Purpose:

Responsible for providing reliable and accurate high-level administration support to the executive and management.

Duties:

• Provide general secretarial and support functions within the office of the CEO.
• Follow-up on instructions, reports, actions, feedback from managers as requested by the CEO.
• Managing CEO’s calendar, coordinating meetings and video/ conference calls, and attending to any administrative issues as they arise.
• Liaison with other stakeholders on behalf of the CEO.
• Manage travel itinerary, office and social engagements for the CEO/ senior management.
• Performs clerical and administrative tasks including drafting letters, preparing agendas, memos, reports, and other documents for senior management.
• Take minutes of meetings as and when required.
• Compiling of Board Packs and collating month end/quarterly reports.
• Filing, reporting, organising, and managing contractual and legal documentation and reports.
• Performs any other ad-hoc duties as assigned by the CEO or management.
• Managing and monitoring the office.

Required Competencies:

Experience, Education & Attributes

• Secretarial/ Administration Certificate or any equivalent qualification.
• Minimum of 3-5 years’ relevant experience.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.).
• Business report writing skills.
• Drivers’ licence and own transport.
• Good organizational skills and detail oriented.
• Professional verbal and written communication skills.
• Uphold a strict level of confidentiality.
• Ability to work under pressure, meet deadlines and multitask.
• Extensive experience in travel bookings and diary management.
• Able to work independently as well as part of a team.
• Thorough understanding of clerical and secretarial principles.
• Excellent time management skills.

Vacancies Title: Contact Agent (customer service) X 3 (per province)

Vacancies Locations: Provincial Offices (stated below)

Report to: Project Lead

Closing Date: 20 March 2024

The project is for the Relief Fund Disbursement, for our client:

Key Responsibility:
– Provide relief fund applications assistance and guidance to walk-in stakeholders (qualifying beneficiaries).

Requirements:
– Grade 12, MS Office (Outlook, Word & Excel), good communication skill and +1 year office administration and customer service experience (preferably within the financial services/ retail industries, dealing with accounts/ credit applications).

Company offers relevant training and basic salary.

The duration of the project is 8 months and candidates must be able to start from 1^st of April 2024.

Working Hours: 08h00 – 17h00 (Mondays – Fridays).

Provincial Offices: Elandsfontein (Gauteng), Pietermaritzburg (KwaZulu Natal), Zwelitsha (Eastern Cape), Botshabelo (Free State), Polokwane (Limpopo), Nelspruit (Mpumalanga), Mmabatho (North West), Kimberly (Northern Cape) & Parow (Western Cape).

Interested applicants should apply online or send their CVs to: careers@inflategroup.co.za

Vacancies Title: Field Marketer X 5 (per province)

Vacancies Locations: Provincial Offices (stated below)

Report to: Project Coordinator

Closing Date: 20 March 2024

The project is for the Relief Fund Disbursement, for our client:

Key Responsibility:
– Promote and present relief fund solution to stakeholders (qualifying beneficiaries).

Requirements:
– Grade 12, good communication skill and +6 months customer service experience (preferably within the marketing/ retail industries).

Company offers relevant training and basic salary. Additionally, transportation and accommodation will be provided – when travelling to and from stakeholders’ sites/ locations within the province.

The duration of the project is 8 months and candidates must be able to start from 1^st of April 2024.

Working Hours: 08h00 – 17h00 (Mondays – Fridays).

Provincial Offices: Elandsfontein (Gauteng), Pietermaritzburg (KwaZulu Natal), Zwelitsha (Eastern Cape), Botshabelo (Free State), Polokwane (Limpopo), Nelspruit (Mpumalanga), Mmabatho (North West), Kimberly (Northern Cape) & Parow (Western Cape).

Interested applicants should apply online or send their CVs to: careers@inflategroup.co.za

Vacancy Title: Senior Integrated Strategist

Vacancy Reference: PJ001

Vacancy Location: Bryanston, Johannesburg

Reports to: Integrated Strategy Director

Industry: Advertising Agency

Closing Date: 22 March 2024

Job Purpose:

We are looking for a multifaceted Strategist that understands how to position a brand and its divisions for a South African market and how to communicate this positioning using the full communication spectrum – ATL, digital, BTL, etc. This person will be responsible for leading and delivering integrated strategic communication planning across a multiple disciplines, markets and business units, and working with multiple agency partners.

A core responsibility is for this person to go beyond the brief and to deeply understand the clients needs from a business level and to develop robust multifaceted strategies to deliver on to solve and assist the business.

The achievement of these objectives and goals generally require strategically consistent actions and proactive engagement and added value over the long term.

Duties:

Day to day

– Inspire our creative people to do the best work in the world.
– Create strategies that serve as a benchmark and be accountable for the strategic outputs for clients with work that is grounded in insight and purpose.
– Write clear and concise briefs for our creative teams that inspire and motivate them.
– To constantly monitor campaigns to ensure adherence to the strategic direction.
– Due diligence towards staying on top of global innovation and trends and to share this with the team.
– Workshops and presentations with various clients.
– Support creative in selling ideas and account management in building strong and enduring client relationships.
– Support client in building their marketing strategies and brand plans.
– Fulfil the role of lead strategist not only within the agency but in respect of inter-agency dynamics – integrating well and comfortably within 3rd party agencies.
– Engage clients on all levels – from Brand Manager to CEO.

Required Competencies:

Experience, Education & Attributes

– Minimum 5 years’ experience within a strategic role
– Must have experience in either a Blue Chip brand or a large national or global brand
– Able to write a thorough and engaging strategic story
– Strong presentation creation and delivery skills
– Strong strategic mind but with a passion for creativity
– The ability to write and deliver inspiring and insightful briefs
– Comprehensive in all areas of the strategic process (research, insight generation, storytelling, management, strategic direction)
– Presentation and storytelling skills (ability to convey complex models in ways that clients can understand and get excited about)
– Brief creation and ability to brief creative teams
– Negotiating the creative process, from brief to review to execution

A responsibility to the team
As a team, we are always willing to lend a hand and jump in and help each other out, thus this person must be a team player. This person will also have a role in growing the more junior members of the team and will be partly responsible for growing those reporting to them at an immediate team level.

From a personality perspective
The candidate should be a self-starter and have a personality to always question the brief and to dig a layer deeper to ensure uniqueness and strength within their strategies. With a willingness to learn and keep up-to-date with all trends outside and inside of advertising and bring this knowledge to their work and to share it with the team. They will be the tip of the spear when it comes to the communication and should act accordingly.

Advantageous strengths

1. Strategic: You are able to create alternate ways to proceed. Faced with any given scenario, you can quickly spot the relevant patterns and issues – and move forward.
2. Command: People with this have a strong presence. They take control of a situation and when the pressure is on, they make decisions that need to be made. Not afraid to express their opinion.
3. Learner: Have a desire to continually improve and learn. The process of learning excites them as opposed to the outcome.
4. Self-assurance: People strong in this trait feel confident in their ability to manage themselves. They possess an inner compass to know what decisions are right.
5. Responsibility: Basically if I say I am going to do something I do it come hell or high water. And I will do it to a level that I am happy with. I don’t half ass a job.
6. Futuristic: Inspired by the future and what could be done. Paired with command, it is a good mix to be highly convincing.
7. Maximiser: You seek to transform something strong into something excellent. You focus on quality and prefer working with and for the best. By seeing what each person naturally does best and empowering them to do it – you make individuals, teams and groups better.
8. Activator: You make things happen by turning thoughts into action. You want to do things now, rather than simply talking about them.
9. Achiever: You work hard and possess a great deal of stamina. You take immense satisfaction in being busy and productive.
10. Developer: You recognise and cultivate the potential in others. You spot the signs of each small improvement and derive satisfaction from evidence of progress.

In a nutshell

Suitable candidate must have a superb work ethic, someone who is super professional and dedicated to excellence. A person with the stature and presence that places the client at ease in their ability and intellectual authority. This person must be able to defend their ideas and position but be astute enough to know when and where to fight the fight. This person must be able to listen, take onboard feedback and adapt. This person must be able to hold their own amongst the most senior of business partners and clients. Person must have keen insight into the various markets that a large corporate may serve, as well as a keen understanding of each business units strategy and contribution to the business as a whole. This person must be highly competent in strategic story-telling, understanding how best to leverage the marketing mix against a given set of objectives and target markets. This person must be adept at making an irrefutable case or argument for why their strategic recommendations are right for the brief at hand.